Ongoing Support & Optimisation

Your Store Launched. Now What?

Launching a Shopify store is a milestone, but it's not the finish line. The stores that outperform their competitors are the ones that treat their ecommerce platform as a living system; continuously monitored, regularly updated and strategically optimised based on real performance data.

Dewsign offers ongoing Shopify support and optimisation retainers for businesses that want expert help without the cost of a full-time ecommerce developer.

Whether you've just launched with us or you're running a store built by someone else, our support retainers give you access to over 25 years of ecommerce expertise on a flexible monthly basis.

What Our Support Retainers Include

Technical Support and Maintenance

Your store needs regular attention: theme updates / tweaks, app updates, compatibility testing, security monitoring and bug fixes. Our support retainers ensure these essentials are handled proactively rather than reactively. We catch issues before your customers do.

When something breaks — and in ecommerce, things do break — you need a team that understands Shopify deeply enough to diagnose and fix problems quickly. Our priority response times mean your store isn't down while someone researches the issue.

Performance and Speed Optimisation

Site speed directly affects conversion rates and search rankings. We monitor your store's performance, identify bottlenecks (often caused by unoptimised apps, images or third-party scripts), and implement improvements that make a measurable difference to load times and Core Web Vitals scores.

Conversion Rate Optimisation

CRO is not a one-off project — it's an ongoing discipline. Through your retainer, we conduct regular UX audits, analyse your conversion funnel, and implement data-driven improvements to product pages, collection layouts, navigation, search and checkout flows. Small, compounding improvements to conversion rate have an outsized impact on revenue.

We use heatmaps, session recordings and A/B testing alongside your Shopify analytics to identify what's working and what's creating friction. Every recommendation is backed by data, not opinion.

Strategic Quarterly Reviews

Each quarter, we review your store's performance in detail: traffic trends, conversion metrics, revenue per visitor, customer acquisition costs and retention rates. We identify opportunities and present a prioritised roadmap for the next quarter, so your retainer hours are always focused on the work that will have the greatest commercial impact.

How Our Retainers Work

Our retainers are straightforward. You choose a monthly allocation of hours based on your needs, and those hours are applied to a mix of support, maintenance and optimisation work agreed in your quarterly review. We provide full transparency on how hours are spent.

Retainer clients receive priority response times for urgent issues, a dedicated point of contact who knows your store and your business, and proactive monitoring that catches problems before they affect your revenue.

When You're Stuck Without Support

We regularly take on support clients who launched their Shopify store with another agency — or built it themselves — and now find themselves stuck. The developer who built the site has moved on. The store has accumulated technical debt. Apps are conflicting with each other. Speed has degraded. And nobody on the team knows enough about Shopify's internals to fix it.

If that sounds familiar, we can help. We'll audit your store, identify the critical issues, and put a plan in place to get it performing properly — with ongoing support to keep it there.

Keep Your Store Performing at Its Best

A good support retainer pays for itself in avoided downtime, improved conversion rates and strategic guidance that keeps your ecommerce operation moving forward.

Get in touch to discuss a retainer tailored to your business.